on PH90 Responsible Gambling —Enjoy the Game, Stay in Control

01 What Is Responsible Gaming and Why Does It Matter?

Responsible gaming means making conscious, controlled choices and keeping play within limits that suit your financial and emotional wellbeing. Every eligible player should be able to access gaming information, understand the applicable rules, and decide when to stop. PH90 promotes a safer, more transparent experience for Philippine adults aged 21 and above.

Online gaming can be enjoyable, but it also carries risks when entertainment turns into a habit that is difficult to control. Paying attention to how often you play, how much you spend, and how you feel before and after gaming can help you recognise warning signs early. Set practical boundaries and use account support when necessary.

Responsible play also protects the people and priorities around you. Keeping a clear budget and schedule can help prevent gaming from affecting household expenses, personal commitments, or family time. PH90 is intended to be a source of entertainment, never a cause of avoidable stress.

Core Principles of Responsible Gaming

• Treat gaming as entertainment, never as a solution to financial difficulties.
• Do not increase your stakes in an attempt to recover money you have lost.
• Never borrow money, use credit meant for essentials, or spend savings to play.
• Set your time and spending limits before opening a game.
• Do not let gaming interfere with your work, sleep, relationships, or family responsibilities.
• Always keep gaming accounts out of the reach of minors

02 Recognise the signs of gaming harm

Problematic gaming can develop gradually, making it easy to overlook at first. If several warning signs begin to appear, take them seriously and act early. PH90 provides this information to help Philippine players recognise possible concerns and seek support when needed. Gaming is for adults aged 21 and above only.

Warning signs to watch for

• Repeatedly spending more than the budget you set
• Trying to win back losses by placing bigger or more frequent bets
• Finding it difficult to stop even when you want to
• Hiding your gaming activity from family members or friends
• Feeling restless, irritated or anxious when you cannot play
• Struggling to focus on work, studies or household responsibilities
• Experiencing disrupted sleep because of gaming
• Continuing to play despite ongoing financial difficulties

03 PH90 safer-play tools

PH90 includes optional player-control features that can support more responsible gaming. These tools are designed to help you set boundaries before play becomes difficult to manage, and using them is strongly encouraged.

Deposit limits

Set a maximum daily, weekly or monthly deposit amount through your account settings. A newly set limit takes effect immediately. Requests to increase the limit require a 72-hour waiting period, giving you time to reconsider the decision before it changes.

Loss limits

Choose in advance how much you are prepared to lose within a set period. Once the limit is reached, gaming can be stopped automatically, helping reduce impulsive play and emotional decisions.

Session-time reminders

Choose reminders at 30-minute, one-hour or two-hour intervals. These alerts help you keep track of your session and prompt you to decide whether it is time to pause.

Cooling-off period

Use the cooling-off option to stay logged out for one day, seven days or 30 days. During the selected period, access to your account will be unavailable, giving you space away from gaming.

Permanent self-exclusion

If you need a longer break, you may request permanent self-exclusion. Processing normally takes around five minutes. Once it becomes active, restoring access to the account may be difficult, so consider the decision carefully before submitting the request.

04 Practical tips for safer gaming

Build a few simple habits to keep gaming within healthy limits on PH90. Responsible play means treating gaming as entertainment, staying within your means and taking a break whenever it no longer feels enjoyable or manageable.

• Set your budget first: Decide how much you can afford to spend before every session, and stop when you reach that amount.
• Set a time limit: Choose your playing time before you begin and set an alarm to help you finish as planned.
• Avoid emotional decisions: Do not increase your bets in anger after a loss. Pause, stay calm and make decisions with a clear mind.
• Keep your family informed: Tell people close to you about your gaming habits. Being open can make it easier to notice unhealthy changes and ask for support.
• Choose other ways to unwind: Make time for other hobbies, social activities and forms of entertainment alongside gaming.
• Stay calm: Avoid gaming when you are under significant stress, feeling low or trying to escape difficult emotions.

05 Underage Player Protection Policy

PH90 strictly limits gaming access to adults aged 21 and above. Players must meet the applicable age and account verification requirements before using the platform.

Guidance for Parents and Guardians

• Keep your gaming account password private and out of children’s reach.
• Use parental-control software on shared or personal devices where appropriate.
• Talk openly with your child about the risks of online gaming.
• Store bank cards and other financial details securely away from children.
• Monitor online activity and review device access regularly.

06 Asking for Help Shows Strength

Some people see help-seeking as an admission of weakness. In reality, recognising that gaming may be becoming difficult to manage is a responsible and courageous step. Speaking up early can make it easier to regain control.

PH90 aims to provide a respectful, non-judgmental support experience. Our Customer Service team can listen to your concerns, explain the available account options and guide you to the next practical step. You do not have to handle the situation alone.

• Speak with Customer Service through Live Chat, available 24/7
• Share the details of your concern through Customer Service: [email protected]
• Request a temporary account closure
• Activate the self-exclusion option