PH90’s Privacy Policy
This policy explains how PH90 collects, uses, shares and protects personal information when you use its gaming services.
PH90 believes every player should understand how their information is handled and have meaningful control over their personal data.
256-bit SSL Encryption
PH90 uses secure technologies, including 256-bit SSL encryption, to help protect information exchanged through the platform. Security measures apply across key activities such as account access and transactions.
Your Data Is Not Sold
PH90 does not sell your personal information to third parties. Information may be used to provide and improve services, support account operations, protect platform security and meet applicable legal obligations.
Secure Data Storage
Personal information is handled using security controls designed to reduce the risk of unauthorised access, loss or misuse. Storage and protection practices may be reviewed and updated as platform requirements change.
Access Is Limited
Account information should only be accessed by authorised personnel when needed for legitimate service, security, support or compliance purposes. Access is managed according to internal controls and applicable requirements.
Your Right to Request Deletion
You may contact PH90 to ask about deleting or correcting personal information. Requests are assessed against account, security, record-keeping and legal requirements, so some information may need to be retained where required.
Opt Out of Marketing
If you no longer want promotional messages from PH90, you may request to opt out through the available communication or support channels. Service, security and account-related notices may still be sent when necessary.
Contents
By using the PH90 platform, you acknowledge this Privacy Policy. It applies to PH90 services made available through the website, mobile applications and related support channels, subject to the current terms and applicable requirements.
01 Introduction and Scope
[PH90](https://ph90live.asia) provides online gaming access and account-related services for users in the Philippines. This Privacy Policy describes how PH90 may collect, store, use and protect personal information connected with account activity, platform use, customer support and transactions.
This policy covers relevant digital touchpoints, including the website, mobile app, live chat and email communications where these services are available. Please review it before using PH90 services, together with the applicable Terms and Conditions.
PH90 aims to present its data practices clearly so Philippine users can make informed choices about their information. This includes explaining the types of data that may be collected, the reasons for processing it and the options available to users.
Read this Privacy Policy alongside the PH90 Terms and Conditions. Together, these documents explain important responsibilities, service rules and privacy practices that may apply to the relationship between PH90 and its members.
02 Information We Collect
PH90 seeks to collect information that is relevant to account administration, transactions, customer support, security and regulatory responsibilities. The sections below outline the main categories and how they may be handled.
| Information category | Examples | Required? |
|---|---|---|
| Identity information | Full name, date of birth and identity details | Yes |
| Contact information | Mobile number and email address | Yes |
| Financial information | Payment details and transaction history | Yes |
| Gaming information | Game history, bet amounts and wins or losses | Yes |
| Device information | IP address, browser details and device type | Collected automatically |
| KYC documents | Identity documents, passport details or a selfie | Where applicable |
Information we do not collect
- Credit or debit card numbers or CVV details
- Social media passwords
- Personal information about other family members without their permission
- Real-time location tracking data
03 How Information Is Collected
PH90 collects information through several channels. This section explains how each collection method works so you can make informed choices when using our services.
Information you provide directly
You provide information directly when you register with PH90, update your account, complete KYC checks or contact customer support. Please make sure the details you submit are accurate and belong to you.
Information collected automatically
Some information may be collected automatically while you use the PH90 website or app, including:
- Your IP address and general location, such as your country
- Browser type and version
- Device type, including mobile, desktop or tablet
- Time spent on the website and pages visited
- The referral source that led you to PH90
Cookies and similar tracking technologies
PH90 uses cookies, web beacons and comparable technologies to improve site functionality and your overall experience. For more information about cookies and tracking, see Cookie Policy this section.
04 Why We Use Information
PH90 uses your information only for clear, lawful and specific purposes. The reasons for using particular types of information are explained below.
- Creating and managing your account, including support for your access to PH90
- Processing and verifying payments
- Completing required KYC checks
- Preventing fraud and money laundering
- Providing customer support
- Supporting responsible gaming
- Meeting legal and regulatory obligations
- Improving service performance and resolving technical issues
- Sending personalised offers and bonuses where you have agreed to receive them
- Protecting the security of the PH90 platform
PH90 does not sell or rent your personal information to advertisers or other third parties. Protecting your information is a core commitment. For further account help, visit [PH90](https://ph90live.asia).
05 Information Sharing
PH90 may share information only in limited and specific circumstances. These situations are explained clearly below.
When information may be shared
- Payment providers Payment providers: Only the information needed to complete and verify a transaction
- Game providers Game providers: Only the gameplay information required to operate and support the relevant game
- Law enforcement agencies Law enforcement agencies: When required by a court order or another legal obligation
- Fraud prevention organisations Fraud prevention organisations: To help detect and prevent money laundering, fraud and other unlawful activity
- IT service providers IT service providers: For hosting, server management and security support, subject to appropriate confidentiality obligations
International data transfers
PH90 servers may be located in different countries. Where personal information is transferred internationally, PH90 takes steps to ensure that the receiving location provides appropriate data protection safeguards.
Except for the situations described above, PH90 will not share your information without your consent. Third parties that receive information must follow confidentiality and data protection standards consistent with this Privacy Policy.
06 Cookie Policy
PH90 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit or use the platform.
Types of cookies we use
| Cookie type | Purpose | Retention period |
|---|---|---|
| Essential cookies | Maintain login sessions and support security tokens | Deleted when the session ends |
| Functional cookies | Remember language preferences and theme settings | Up to one year |
| Analytics cookies | Help us understand usage patterns and improve platform performance | 6 months |
| Marketing cookies | Displaying personalised offers | 30 days |
Cookie controls
You may disable or delete cookies at any time through your browser settings. Please note that turning off essential cookies may affect access to certain PH90 features.
07 Data Security Measures
PH90 applies robust security technologies and procedures to help protect your information. Our layered safeguards include the following measures:
- 256-bit AES encryption for data in transit
- TLS 1.3 protocols for network communications
- Two-factor authentication (2FA) to help secure accounts
- Real-time DDoS protection
- Regular penetration testing and security audits
- Encrypted backup systems
- Data protection training for staff
- Access controls supported by review logs
No system can be guaranteed to be completely secure. If a data breach occurs, PH90 will notify affected members within 72 hours where required by law.
08 Your Privacy Rights
As a PH90 member, you have the following rights over your personal data. Contact support if you wish to exercise any of these rights.
Right to access your information
You may request a copy of the information PH90 holds about you at any time. We aim to provide it within 30 days.
Right to correct your information
If your information is incomplete or inaccurate, you may ask us to correct it. After verification, PH90 will update the relevant details within 14 days.
Right to delete your information
In certain circumstances, you may request the deletion of your account and related information. PH90 will complete the request within 30 days unless retention is required by law.
Right to object to processing
You may object to the use of your information for specific purposes, particularly for marketing communications.
- Access requests — provided within 30 days
- Correction requests — updated within 14 days
- Deletion requests — completed within 30 days
- Data portability — supplied in a machine-readable format
- Marketing opt-out — effective immediately
- Restriction of processing — available in certain circumstances
To exercise these rights [email protected]Send an email or contact our Live Chat team. Once your identity has been verified, PH90 will process your request as soon as reasonably possible.
09 Data Retention
PH90 does not retain your information for longer than necessary. Retention periods vary according to the type of data and the reason it is held.
| Information category | Retention period | Reason |
|---|---|---|
| Account information | Five years after account closure | Legal obligations |
| Financial transaction records | Seven years | Anti-money laundering requirements |
| KYC documents | Five years | Regulatory obligations |
| Gaming history | Three years | Dispute resolution |
| Customer support records | Two years | Service improvement |
| Marketing data | Until consent is withdrawn | Personalised offers |
Once the applicable retention period ends, PH90 securely deletes or anonymises the relevant information. If a longer retention period becomes necessary, we will provide notice before extending the storage period.
10 Children and Minor Privacy
PH90 is intended only for adults aged 21 and above. We do not knowingly collect personal information from minors.
- Age is checked during registration
- Age is reconfirmed as part of the KYC process
- Any account identified as belonging to a minor is closed immediately
- A minor's information is deleted as soon as it is identified
If you know that a minor has opened an account with PH90, please [email protected]inform our support team. We will take prompt action.
11 Policy Updates
PH90 may revise this Privacy Policy when necessary. When changes are made, the following process applies.
- At least 14 days' notice will be given before significant changes take effect
- Change notices will be sent to your registered email address or mobile number
- The latest update date will always be displayed at the top of this page
- You may request account closure if you do not agree to the revised policy
- Continuing to use the services after the changes take effect will be treated as acceptance of the updated policy
For updates on the latest privacy terms, subscribe to the PH90 newsletter or visit the PH90 homepage and this page regularly.
12 Contact Information
If you have questions about this Privacy Policy or the way your personal information is handled, please contact the PH90 support team. Assistance is available in English, with responsible support for Philippine users aged 21 and above.
- Email: [email protected]
- Live Chat: Select the chat icon in the lower-right corner of the website
- Support hours: 24 hours a day, 7 days a week
- Typical response time: Within five minutes
